Skip to content
FREE SHIPPING

Shipping on all orders is $0

Great Price for Great Quality

Ensuring low prices for fantastic products

Easy Returns

Return policy is simple and refunds

available if needed

Rated Highly

Customers agree Ilumo delivers

with exceptional speed and quality

FAQs

Shipping typically takes 10–14 business days, depending on your region. We work hard to ensure every order arrives safely and on time — because at Ilumo, your satisfaction always comes first.

Our friendly support team is committed to getting back to you as quickly as possible. Once you send us a message, you’ll typically receive a response within 1-2 hours. We appreciate your patience, and if you haven’t heard from us in that timeframe, please check your spam/junk folder or send a follow-up.

Absolutely. At Ilumo we use trusted payment gateways and encryption to protect your payment details from start to finish. As noted, we offer “Guaranteed safe & secure checkout.” No need to worry, you can purchase with confidence.


Once your order is processed and shipped, you’ll receive a confirmation email that includes a tracking number. You can use that number to check the current status of your shipment via the carrier’s website. According to our site: “Tracking your order is an essential part…” and updates may take 24–48 hours to appear. If you don’t see the tracking number, feel free to reach out to us directly and we’ll help.


All orders are shipped from our fulfilment warehouse (location depending on region) and the dispatch origin will appear on the shipping confirmation. We process and ship your order from our central hub to ensure efficient delivery.


We want you to be delighted with your purchase. If your item arrives damaged, defective or incorrect, please contact us right away with your order number and photos showing the issue. We’ll either replace the item or refund you, depending on your preference and stock availability. Your satisfaction is our priority.

?