Ilumo has established a return policy that allows customers to request a return within 7 days of receiving their item. This timeframe is designed to ensure that customers have the opportunity to thoroughly inspect their purchases and determine if they meet their expectations. It is essential that items are returned in their original condition, unworn or unused, and accompanied by the original packaging and proof of purchase.
To initiate a return, customers must contact Ilumo directly. Upon acceptance of the return request, the company will provide a return shipping label along with detailed instructions on how to send the item back. It is important to note that items returned without prior authorization may not be accepted, emphasizing the necessity of following the outlined return process.
Ilumo's return policy reflects a commitment to customer satisfaction while maintaining a structured approach to returns. By adhering to these guidelines, customers can ensure a smooth return experience, allowing for the possibility of refunds or exchanges as per the policy stipulations.
For answers to any questions, contact us at Info@ilumo.store.