What types of lighting solutions does Ilumo offer?
Ilumo specializes in innovative lighting solutions, particularly customizable products such as LED curtains. These products are designed to transform spaces with dynamic colors and patterns, allowing customers to create the desired ambiance for various occasions.
How can I customize my LED curtains?
Customization options for our LED curtains include selecting colors, patterns, and lighting effects. Customers can choose from a variety of settings to tailor the lighting to their specific needs, whether for events or personal spaces.
What is the expected delivery time for my order?
Orders are typically shipped from our manufacturers within 4 to 10 business days. Delivery times may vary based on location and shipping method selected at checkout.
What is your return policy?
Ilumo has a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. Customers must also provide a receipt or proof of purchase to initiate a return.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us.
How can I contact Ilumo for support?
Customers can reach out to Ilumo for support via email at info@ilumo.store. We are available to assist with inquiries regarding orders, returns, and product information.
What should I do if my item is damaged upon arrival?
If you receive a damaged or defective item, please inspect your order immediately and contact us at info@ilumo.store as soon as possible. We will evaluate the issue and work to resolve it promptly.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.